Media setup & operation
Questions about setup, storage, supported integrations, subtitles, updates or recovery.
AMM support →LENQORA SUPPORT
Clear help.
No ticket maze.
For early-access questions, installation issues, bugs or product feedback, contact Lenqora directly.
REPORTING A PROBLEM
A few details make support much faster.
You do not need to send technical logs unless we ask for them. Start with the simple information below.
What were you doing?
Tell us the screen or step you were on and what you were trying to do.
What happened?
Describe the error, unexpected behavior or message you saw.
What did you expect?
A short sentence about the result you expected is often enough.
Add a screenshot if useful
Only include information you are comfortable sharing. Avoid passwords, access tokens and private documents.
BEFORE YOU SEND
Keep sensitive information out of support email.
Never send passwords, private keys, access tokens or personal archive contents unless a specific item is required and you understand why. We prefer the minimum information needed to reproduce a problem.